IT Helpdesk

From zero to job-ready in IT support

The most complete IT Helpdesk training in the UK. Built for career changers, graduates, and NHS workers who want to break into IT support with real, practical skills.

What you will learn

Introduction to IT support, ITIL and service desk operations
Active Directory: users, groups, OUs, GPOs and password management
Networking: OSI model, TCP/IP, DNS, DHCP, VLANs and VPN
Troubleshooting Windows 10 and 11: the 30 most common errors
Ticketing systems: ServiceNow and Jira with SLA management
Security fundamentals: MFA, malware, phishing and incident response
Hardware: PC components, laptops, printers and RAM upgrades
Remote support tools: RDP, TeamViewer, Quick Assist and AnyDesk
Windows administration: Event Viewer, Task Manager, Registry basics
Mobile device support: iOS, Android and MDM basics
Customer service and professional communication for IT
CompTIA A+ exam preparation: 220-1101 and 220-1102
Advanced Active Directory: trusts, replication and Tier 0 protection
Group Policy deep dive: WMI filters, loopback and RSOP troubleshooting
PowerShell for helpdesk: AD automation and bulk operations
Windows Server: DNS, DHCP, file services and DFS
Advanced networking: Wireshark, firewall rules and routing protocols
Virtualisation: Hyper-V and VMware fundamentals
Cybersecurity for 2nd line: SIEM, log analysis and incident handling
Technical interview preparation: 50 real questions with model answers

Where this takes you

After BasicEntry levelAvg. £22,000: £28,000

You will be ready to apply for entry-level IT support roles in any organisation: from NHS trusts to corporate businesses and managed service providers.

IT Support Analyst
1st Line Helpdesk Engineer
IT Technician
Desktop Support Analyst
After AdvancedMid levelAvg. £28,000: £38,000

Advanced opens doors to 2nd line roles with deeper technical responsibility. You will be comfortable managing Active Directory, GPOs, security incidents, and complex network issues.

2nd Line Support Engineer
IT Systems Administrator
Network Support Engineer
IT Infrastructure Analyst
Long term progressionSenior levelAvg. £40,000: £55,000+

Combine your Helpdesk Advanced with the Azure and M365 courses and you are on track for senior engineering and management roles within 3 to 5 years.

Senior Systems Engineer
IT Infrastructure Manager
Network Engineer
IT Team Lead

Course levels and pricing

Basic3 months · 26 sessions · 2 hours each · Saturday 10am and Sunday 2pm · 2 hours each · Saturdays and Sundays
£1,500
or 2 payments of £750
Introduction to IT support and ITIL
Active Directory and user management
Networking: TCP/IP, DNS, DHCP, VLANs
Windows troubleshooting: 30 common errors
Ticketing: ServiceNow and Jira
Security: MFA, malware and phishing
Hardware, printers and remote support tools
Windows administration: Event Viewer, Registry
Mobile device support and MDM basics
Customer service and communication
CompTIA A+ exam preparation
Career readiness and interview prep
Enrol in Basic
Advanced3 months · 26 sessions · 2 hours each · Saturday 10am and Sunday 2pm · 2 hours each · Saturdays and Sundays
£2,500
or 2 payments of £1,250
Advanced Active Directory: trusts, replication, Tier 0
Group Policy deep dive: WMI filters and RSOP
PowerShell automation for helpdesk engineers
ITIL v4 in practice: incident, problem, change
Windows Server: DNS, DHCP, file services
Advanced networking: routing, VLANs, Wireshark
Virtualisation: Hyper-V and VMware
Endpoint management: SCCM and patch management
Cybersecurity: SIEM, log analysis, forensics
Backup and disaster recovery planning
IT project management basics
Technical interview: 50 questions with answers
Enrol in Advanced Already done Basic? Upgrade for £700

Course includes

Live Saturday and Sunday sessions
Small group cohorts
Comprehensive PDF handout
Completion certificate

Recordings saved forever

Every session is recorded and saved permanently to your student account. Miss a session? Rewatch any time.

Money back guarantee

Not satisfied after your first session? Contact us within 7 days for a full refund. No questions asked.

Have a question? Talk to us
Hands-on lab included
Practice what you learn in a real simulated environment
Reset passwords in Active Directory
Unlock locked accounts
Create new user accounts
Run network troubleshooting commands
Navigate Event Viewer logs
Create tickets in ServiceNow
Open the lab