IT Career Programme

From zero to job-ready, in one focused course

One programme covering IT support fundamentals, practical Microsoft 365 administration and cloud computing literacy, built for career changers, and NHS workers who want to break into IT with real, practical skills, not spread thin across separate courses.

What you will learn

21 modules across 26 sessions, weighted toward what genuinely makes someone job-ready in 3 months, not a rushed tour of everything that exists to learn.

IT support fundamentals, ITIL and service desk operations
Ticketing systems: ServiceNow and Jira with SLA management
Hardware essentials: PCs, laptops, printers and remote support tools
Windows 10/11 troubleshooting: the most common real-world errors
Windows administration: Event Viewer, Task Manager, Registry basics
Networking fundamentals: TCP/IP, DNS, DHCP and VPN basics
Active Directory: users, groups, OUs and password management
Group Policy basics for helpdesk engineers
Security fundamentals: MFA, phishing, malware and incident response
Mobile device support: iOS, Android and MDM basics
Customer service and professional communication for IT
Microsoft 365 Admin Centre: users, licences and admin roles
Exchange Online basics: mailboxes and mail flow
Microsoft Teams and SharePoint administration essentials
Microsoft Entra ID: identity fundamentals and Conditional Access basics
Intune basics: device enrolment and compliance policies
Cloud computing fundamentals: IaaS, PaaS, SaaS and the Azure Portal
PowerShell fundamentals for IT support automation
CompTIA A+ exam preparation: 220-1201 and 220-1202
Technical interview preparation: real questions with model answers
CV building and job search support

Where this takes you

What this prepares you forEntry levelAvg. £22,000: £30,000

You will be ready to apply for entry-level IT support and M365 support roles in any organisation: from NHS trusts to corporate businesses and managed service providers.

IT Support Analyst
1st Line Helpdesk Engineer
IT Technician
M365 Support Administrator
Where you go from hereNext stepsAvg. £28,000: £40,000+

With real experience under your belt, this programme gives you the foundation to specialise further in M365 administration or cloud engineering when you are ready.

2nd Line Support Engineer
M365 Administrator
Junior Cloud Engineer
IT Systems Administrator

Salaries vary by location, experience and employer.

Pricing

3 months · 26 sessions · Saturday 10am and Sunday 2pm · every session 1hr theory + 1hr hands-on lab
£750
one-off payment
Enrol now

Can't pay the full amount upfront? Get in touch, we're happy to talk through instalment options.

Course includes

Every session: 1 hour theory, 1 hour hands-on lab
Live Saturday and Sunday sessions
Small group cohorts
Comprehensive PDF handout
Completion certificate

Recordings saved forever

Every session is recorded and saved permanently to your student account. Miss a session? Rewatch any time.

Money back guarantee

Not satisfied after your first session? Contact us within 7 days for a full refund. No questions asked.

Have a question? Talk to us
Hands-on lab included
Practice what you learn in a real simulated environment
Reset passwords in Active Directory
Unlock locked accounts
Create new user accounts
Run network troubleshooting commands
Navigate Event Viewer logs
Create tickets in ServiceNow
Open the lab