IT Services

Technology managed. Problems solved.

We help growing organisations manage Microsoft 365, Azure, devices and IT infrastructure without needing to build a large internal IT team, on a documented agreement, not a handshake.

SmoothOps 365 Limited
Company No. 17260334, registered in England and Wales
ICO Registration ZC188328
Registered with the Information Commissioner's Office
Newport, Wales
UK-based, founder-led
Documented agreement
Written SLA, scope and data processing terms for every client

What we manage

Microsoft 365 Management

User management
Licences
Exchange
Teams
SharePoint
OneDrive
Entra ID
MFA
Conditional Access

Device Management

Intune
Device enrolment
Compliance
Windows management
Patch management
Device inventory

IT Support

Remote support
Troubleshooting
User onboarding/offboarding
IT documentation
Helpdesk
Technical support

Security

Microsoft Defender
Endpoint security
MFA
Conditional Access
Security configuration
Security reviews

Azure & Cloud

Azure administration
Virtual machines
Networking
Storage
Monitoring
Backup
Cost optimisation
Cloud consultancy

Websites & Digital Infrastructure

Business website design
Website development
Website redesign
Website maintenance
Domain management
Business email setup
Microsoft 365 integration
Website security
Hosting management

How we work

The same four steps for every client, so you always know what happens next.

STEP 1

Free assessment

A free, no-obligation call to look honestly at your current Microsoft 365, devices, security and infrastructure, and where we can help.

STEP 2

Proposal & agreement

A written proposal with a clear recommended plan, transparent monthly pricing, and a signed Managed IT Services Agreement covering scope, response times and data protection.

STEP 3

Onboarding & security baseline

We confirm your setup, introduce your account manager, and run a baseline check: MFA, patch status, backup verification and access review, before we call anything done.

STEP 4

Ongoing management

Day-to-day support against your agreed response times, with your own portal to raise and track requests, a 30-day check-in, and regular technology reviews so your IT keeps up with your organisation.

Response times you can rely on

Every plan comes with documented response-time targets, set out in full in your Managed IT Services Agreement.

P1, Critical
Complete loss of service or a security incident
Within 1 business hour
P2, High
A key system or a group of users significantly affected
Within 4 business hours
P3, Normal
A single user affected, or a non-critical issue
Within 1 business day
P4, Low
General question or minor request
Within 2 business days

Pricing

Microsoft licences and Azure usage charged separately, so your invoice stays transparent.

IT Essentials

£45/user/month

For smaller organisations needing reliable Microsoft 365 and everyday IT support.

Microsoft 365 administration
User onboarding/offboarding
Licence management
Entra ID
Password/MFA support
Teams/SharePoint support
Basic Intune management
Remote IT support
Monthly IT review

Minimum £250/month

Talk to us about your IT
MOST POPULAR

Managed IT

£65/user/month

Complete Microsoft 365, device, security and IT support. Our main package.

Everything in Essentials
Device management (Intune)
Patch management
Endpoint security
Conditional Access
Microsoft Defender configuration
Security management & alert review
Backup oversight
IT documentation
Device inventory
Priority support
Regular infrastructure reviews

Minimum £500/month

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Managed IT Plus

From £85/user/month

For organisations that want deeper security, reporting and strategic support layered on top of Managed IT.

Everything in Managed IT
Advanced threat protection & response
Enhanced backup & disaster recovery
Quarterly technology review & roadmap
Cyber Essentials certification support
Monthly security reporting
Priority SLA
Strategic IT planning

Minimum £750/month

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Cloud & Infrastructure

From £95/user/month

For organisations with more complex cloud environments, taking responsibility for wider infrastructure.

Everything in Managed IT
Azure administration
Virtual machines, networking, storage
Backup and recovery
Azure monitoring
Security configuration
Cost optimisation
Infrastructure automation
Cloud architecture
Technical consultancy

Quoted based on your environment

Talk to us about your IT

Included in every plan: remote support, standard administration, user onboarding/offboarding, Microsoft 365 administration, endpoint management, security configuration and routine maintenance. Quoted separately: projects, major migrations, onsite work, hardware procurement and significant infrastructure changes.

Websites & Digital Infrastructure

Professional websites, connected to the technology your organisation already uses. A supporting service alongside your IT, not a separate agency.

Business WebsiteFrom £750
Website + Microsoft 365 SetupFrom £1,250
Website ManagementFrom £75/month
Website + IT ManagementCustom quote

Digital Business Setup

From £1,500

We help you establish your digital infrastructure, one setup, everything connected.

Professional website
Domain
Business email
Microsoft 365
User accounts
Security / MFA
Website maintenance
Basic IT support
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Managed Digital & IT

From £150 /month

Ongoing, everything kept running.

Website maintenance
Microsoft 365 management
Basic IT support
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One-off services

Starting prices, the final price depends on complexity, users, mailboxes and data.

Microsoft 365 SetupFrom £950
Microsoft 365 MigrationFrom £1,500
Azure Setup / MigrationFrom £1,500
Intune DeploymentFrom £1,250
Microsoft 365 Security Review£495
Azure Health Check£750
IT Infrastructure AssessmentFrom £750

Ready to talk about your IT?

Book a free 30-minute assessment, no obligation, just an honest look at what your organisation actually needs.

We'll discuss your current Microsoft 365, devices, security, cloud infrastructure and support requirements and identify where we can help.

Book a free 30-minute IT assessment

Already a client? Log in to your portal